Refunds

If we will need to refund your payment due to reasons deemed valid by management, please note that it will be refunded in full if the refund is done within 60 days of payment. Otherwise, a fee equivalent to 4.5% will be deducted.

We offer 2 options for refunding payments after a cancelled/returned order:

(1) Cash refund (via Credit Card or PayPal) with the following deductions: US$10 administration fee and warehouse fees at USD3 per item

(2) Full refund of payment via store credit (no fees deducted)

For returns, refunds are given AFTER item is received and quality-checked at the warehouse.
If you want to request an order or pre-order cancellation, please contact the Helpdesk. We are, however, unable to guarantee that the cancellation will be effected before shipping as orders drop automatically into the warehouse every few hours. We are a small boutique operation, and we do our best to answer emails at least once per business day however it is highly unlikely we will be able to take action on any order changes or cancellations if you change your mind. Please double check your order before making payment!

If you have paid duty for the order you received and you're returning it to us, you should be able to claim a refund of duties from your local customs authority. To find out how and for any other queries about customs duty please contact your local customs authority. To ensure there is no further duty to pay please mark your return parcel, 'RETURNED GOODS-FAILED SALE'

For other concerns, please contact the diyAudio Helpdesk .