Returns, Exchanges and Order Cancellations

It is assumed that our customers open and inspect their packages once these are delivered. If your merchandise is damaged, defective or an item is missing, please notify us within 10 days of delivery.

Please send us an email with attached pictures clearly indicating the defect or damage to your item. Also please include an image with the SKU labels on the packaging. We will send you a replacement as soon as possible, subject to availability.

NOTES:

(1) Notify us of defective, damaged or missing merchandise within 10 days of delivery. We will not entertain any claims after the 10 day period.

(2) Replacement will be made for the original item.

(3) Shipping costs incurred in sending defective or damaged merchandise back to us will be reimbursed. If mailed within USA, an RMA label with pre-paid postage will be sent to you.

(4) Please send items for replacement in their original packaging, accompanied by a copy of your invoice.

(5) We require that you notify us by email and await our confirmation email BEFORE returning damaged merchandise for replacement.

Please check shipping details and order contents carefully BEFORE proceeding to make payment. We are unable to edit nor cancel your order after payment has been confirmed.

If the item you want to return has shipped, you may return the merchandise within 10 days of receipt (shipping costs to be shouldered by customer). Please notify the helpdesk before sending back the item/s.

We offer 2 options for refunding payments after a cancelled/returned order:

Cash refund (via Credit Card or PayPal) with the following deductions: US$10 administration fee and warehouse fees at USD3 per item
Full refund of payment via store credit (no fees deducted)
For returns, refunds are given AFTER item is received and quality-checked at the warehouse.
If you want to request an order or pre-order cancellation, please contact the helpdesk. We are, however, unable to guarantee that the cancellation will be effected before shipping as orders drop automatically into the warehouse every few hours. We are a small boutique operation, and we do our best to answer emails at least once per business day however it is highly unlikely we will be able to take action on any order changes or cancellations if you change your mind. Please double check your order before making payment!

If you have paid duty for the order you received and you're returning it to us, you should be able to claim a refund of duties from your local customs authority. To find out how and for any other queries about customs duty please contact your local customs authority. To ensure there is no further duty to pay please mark your return parcel, 'RETURNED GOODS-FAILED SALE'

Exchanges will be accepted within 10 days of receipt.

Exchanges may be made for merchandise, or by store credit only (no cash refunds).
Shipping fees on exchanges will be borne by the buyer. You will also incur a US$3 per item fee to cover expenses charged by the fulfilment centre.
Items for exchange must be returned unopened and in their original packaging, accompanied by a copy of your invoice.
We require that you notify us by e-mail and await our confirmation email before returning merchandise for exchange.
How to send back a return or exchange

All returns must be addressed using the printable RMA label associated with each order. The RMA label contains a unique number that is required to process your return.